Microsoft 365 Managed Services

Empowering Your Digital Defense

Microsoft 365 undoubtedly stands as a crucial asset for businesses, yet managing its features, ensuring optimal adoption, and addressing security challenges can be daunting. Organisations often lack the expertise, resources, and time to monitor and manage Microsoft 365 effectively, leaving them vulnerable to inefficiencies, cyber threats, and compliance risks.


The Cloud Factory Microsoft 365 Managed Services are designed to seamlessly integrate with your operations, taking over the intricate day-to-day management of your Microsoft 365 environment, ensuring it remains secure, up-to-date, and optimised. With expert helpdesk support, robust security measures and continuous proactive monitoring, our tailored service bundles help mitigate risks, enhance productivity, and align your Microsoft cloud environment with industry best practices.

Unlock an Elevated Microsoft 365 Experience with Expert Support

  • Microsoft-Certified Experts at Your Service
    Leverage the expertise of our Microsoft-certified professionals with deep knowledge in cybersecurity & Microsoft ecosystem.
  • Empower Proactive Excellence
    We shift your IT strategy from reactive to proactive, actively identifying & mitigating potential issues before they escalate into critical problems.
  • Predictable Pricing
    No surprises or hidden costs - Transparent and predictable pricing structure.

  • Comprehensive Support & Insights
    Benefit from our reliable support that keeps your Microsoft 365 environment efficient & secure, with transparent reporting on your security posture, ongoing activities, identified threats/incidents, and performance metrics.
  • EU GDPR Compliance
    Rest assured that all your data is handled in strict compliance with EU GDPR guidelines, ensuring robust data privacy and regulatory adherence.

Our Microsoft 365 Managed Services bundles are designed to meet your unique business needs and budget

Choose Your Bundle

BASIC

Baseline Security & Helpdesk

  • User & group management
  • Microsoft 365 apps installation & configuration support
  • License management & monitoring
  • Escalation to Microsoft Premier Support
  • Tailored consulting sessions for senior management & decision-makers (Annual)
  • Helpdesk Support as per SLA (Business hours only)
  • Email security management
  • Multi-Factor Authentication management
  • Security posture & Microsoft 365 overall health reporting (Bi-Annual)

ADVANCED

(Most Popular)

Advanced Security & Management

  • User & group management
  • Microsoft 365 apps installation & configuration support
  • License management & monitoring
  • Escalation to Microsoft Premier Support
  • Tailored consulting sessions for senior management & decision-makers (Bi-Annual)
  • Helpdesk Support as per SLA (24/5 - Monday-Friday)
  • Email security management
  • Multi-Factor Authentication management
  • Endpoint security management
  • End-user security awareness training (Bi-Annual)
  • Identity threat management
  • Security posture & Microsoft 365 overall health reporting (Quarterly)

PLATINUM

Premier Security & Proactive Monitoring

  • User & group management
  • Microsoft 365 apps installation & configuration support
  • License management & monitoring
  • Escalation to Microsoft Premier Support
  • Tailored consulting sessions for senior management & decision-makers (Quarterly)
  • Helpdesk Support as per SLA (24/7)
  • Email security management
  • Multi-Factor Authentication management
  • Endpoint security management
  • End-user security awareness training (Quarterly)
  • Identity threat management
  • Phishing attack simulations (Quarterly)
  • Information Protection & Data Loss Prevention (DLP) monitoring (Weekly)
  • Compliance monitoring for GDPR and Data Privacy Standards
  • Security posture & Microsoft 365 overall health reporting
  • Real-time Threat Monitoring Dashboard (Microsoft Sentinel & AI)
    (24/7 with AI insights)