Consulting Services

• Microsoft Licenses
  Modern work needs modern licensing. As a Microsoft Cloud Solution Provider (CSP) Direct Partner, we deliver fast technical and billing support, plus expert guidance for seamless management, utilisation, and acquisition of Microsoft licenses - on-cloud or on-premises.
• EA to CSP
  Seamlessly transition your Microsoft licenses and Azure subscriptions from a Microsoft Enterprise Agreement (EA) to a Cloud Solution Provider (CSP) model with our services, unlocking flexible billing, enhanced support, and optimised cost management. Experience a smoother, more efficient cloud operation, tailored to your business needs.
• Microsoft 365 Consulting
  Planning to use Microsoft 365 but unsure how to harness its full potential? Seeking ways to enhance efficiency and reduce costs? Our Microsoft 365 Consulting services are designed to help you navigate the complexity of Microsoft 365 and uncover the full potential of your investment. We provide expert guidance, tailored solutions, and actionable roadmap to ensure seamless adoption and optimal use, empowering your organisation to achieve its goals with Microsoft 365.
• Cloud Security Assessment (for Microsoft 365 and Azure)
  Ensure robust protection of your cloud assets with our Cloud Security Assessment for Microsoft 365 and Azure. Our comprehensive evaluation identifies vulnerabilities, assesses compliance, and provides actionable insights to enhance your security posture against industry-accepted control frameworks such as ISO 27001, CIS, etc.
• Cloud Adoption Roadmap
  Whether you are adopting Microsoft 365 or Azure, or aiming to enhance data security and comply with industry regulations, we assist you build a comprehensive Cloud Adoption Roadmap that aligns with your business goals and ensures you make the most out of your investment. Featuring detailed phases, technical proof of concepts, budget estimates, and clear business outcomes, this roadmap supports growth strategies, meeting digital demands while ensuring governance and compliance.

Cloud & Security

• Hybrid Cloud
  Experience the power of flexibility and control with our Microsoft Hybrid Cloud services. We provide robust identity and access management solutions, ensuring a secure integration between your on-premises environment and the cloud. Our services combine cloud scalability with the security of your on-premises environment, offering a balanced and innovative solution featuring unified identity management, granular access control, secure authentication, and compliance alignment.
• Security
  Elevate your organisation's security with our Microsoft Security services, providing comprehensive protection for your digital assets, leveraging advanced Microsoft tools & technologies. Our services include Microsoft Defender for threat detection and response, Azure Active Directory for identity and access management, and email phishing defense and malware protection using Microsoft Defender for Office 365. Leverage our expertise to safeguard your business against cyber threats, ensure regulatory compliance, and maintain robust security across your Microsoft environment.
• Device Management
  Optimise and secure your organisation's devices with our comprehensive Device Management services. We provide end-to-end solutions for managing your corporate-owned devices (such as desktops, laptops & mobiles) using Microsoft Endpoint Manager. Our services include device enrollment, policy enforcement through Intune, software updates, and security compliance with Microsoft Defender for Endpoint, ensuring your devices remain secure, up-to-date, and compliant with your organisation's security policies.

• Data Protection & Compliance
  Safeguard your organisation's data with our Data Protection and Compliance services, offering robust solutions for data privacy, regulatory adherence, and risk management. Our services include data classification, encryption, enforcement of Data Loss Prevention (DLP) policies, data retention policies with Microsoft Purview, ensuring only authorised access to business-critical information, all while maintaining compliance with industry standards.
• Microsoft 365 Migration
  Is your outdated email platform and/or file server holding your business back? Streamline your business operations with our Microsoft 365 Migration services. We ensure a seamless transition from outdated email platforms and file servers to Exchange Online and SharePoint Online, prioritising data security, minimal downtime, and user productivity. Backed by expert guidance and ongoing support, we help you unlock the full potential of Microsoft 365.
• Azure Architecture & Migration
  Planning to migrate your applications, data, or workloads to Azure? Whether you are transitioning from on-premises systems or another cloud provider, let our Azure experts design and implement a tailored architecture that ensures a seamless transition with predictable costs, optimal performance, and security, all aligned to meet your unique business needs.

IT Management

• Microsoft 365 Managed Services
  Struggling with the complexities of managing Microsoft 365? Are resources stretched, impacting efficiency and security? From helpdesk support and license management to advanced security, compliance monitoring, and proactive issue resolution, our Managed Services ensure your environment is secure, up-to-date, and optimised. Our tailored service bundles help mitigate risks, enhance productivity, and align with industry best practices & GDPR compliance.
  Read more on Microsoft 365 Managed Services
• Azure as-a-Service
  Our Azure as-a-Service offering takes responsibility for the ongoing management & support of your cloud environment, including infrastructure setup, monitoring, security, and cost optimisation. Our expert team ensures your Azure environment is always available, secure, and running efficiently. Whether you are migrating to Azure or need ongoing management, our tailored solutions help you enhance performance, reduce costs, and achieve your business goals with confidence.

Artificial Intelligence

• Copilot for Microsoft 365
  Unlock the full potential of Copilot for Microsoft 365 with our 3-step approach. Step A: Build awareness through our executive session, showcasing Copilot’s strategic advantages and its role in driving digital transformation. Step B: Our Consulting & Readiness Assessment evaluates your organisation's licensing & technical readiness and offers a tailored roadmap for Copilot integration. Step C: Our Copilot Deployment & Adoption solution streamlines processes, addresses technical & security gaps, and foster user acceptance through targeted training and change management.
• Azure OpenAI Services
  Are you seeking to boost operational efficiency and foster innovation? Our Azure OpenAI Services offer comprehensive solutions that integrate AI into your business operations, enhancing decision-making, automating tasks, and driving innovation. Our services range from custom AI model development to machine learning, data analysis, and natural language processing. With our expert support and tailored solutions, we help you transform data into actionable insights, enabling you to achieve your business goals efficiently.

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  DocuSign provides a secure, FSC-compliant digital signature solution that ensures document integrity and streamlines approval processes. Its robust encryption and adherence to standards ensure legal compliance and security. The Cloud Factory, as a DocuSign reseller, offers expert integration, training, and support to maximise its benefits.
  Read more on Financial Services Commission (FSC) of Mauritius eSignature guideline and DocuSign
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  Keepit provides robust backup and recovery solutions for Microsoft 365. It ensures automated, continuous protection of emails, files, and critical data. With quick recovery options, it prevents data loss and downtime, safeguarding against ransomware and meeting compliance standards.
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  Designed for reliability and performance, Lenovo devices support demanding workloads and versatile work environments, offering enhanced security features and dedicated support for optimal functionality.

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  CodeTwo enhances Microsoft 365 with robust email signature management solutions. It standardises and automates email signatures across your organisation, ensuring brand consistency and legal compliance. This integration improves communication efficiency and simplifies centralised email signature management.
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  Yubico is a global leader in secure authentication, revolutionizing identity and access management (IAM) with its innovative solutions. As the inventor of the industry-leading YubiKey, Yubico sets the standard for phishing-resistant, hardware-based authentication, aligning with modern protocols like FIDO2 and WebAuthn to enable passwordless logins for improved security. By integrating Yubico’s solutions into its offerings as an official reseller, The Cloud Factory empowers its customers—particularly those handling sensitive data or leveraging Privileged Access Management (PAM)—with scalable, user-friendly tools together with expert implementation, training, and support to strengthen access and identity security.
  Read more on how Yubico solutions enhance security across industries with 3 common use cases