Cloud Support Services

No matter how well a cloud or hybrid environment is planned, provisioned, operated or monitored, problems will arise, and those problems will need to be remediated.
 
We provide 24 x 7 Cloud support to ensure your peace of mind.

Managed Cloud Services

Cloud Support Services Plan 1

Cloud Support Services Plan 2

Cloud Management

  • 24 x 7 Support Helpdesk
  • 24 x 7 E-mail & Phone Access
  • 24 x 7 Monitoring of Azure Systems
  • Application & Database Monitoring
  • DNS & Web Traffic Monitoring
  • Real-time notifications & Alarms
  • Incident Management
  • Change & Release Management
  • Backup Management
  • VMs Management
  • Basic Patch Management
  • DR Support
  • Advanced Patch Management
  • Peak Traffic Support (Campaigns, Monthly Load Surge etc.)

Security & Devops

  • Access Management (Users, Groups, ACLs, Servers)
  • Perimeter Support (Firewall, VPNs etc.)
  • Continuous Deployment Automation
  • Devops Support
  • Security Audits

SLA & Response Time

  • Uptime SLA
  • Response Time
  • Resolution Time1

Reporting & Review Meetings

  • Daily Health Report
  • Monthly Health Report
  • Monthly Performance Review
  • Quarterly Business Review
  • Monthly Audit Reports

Value Added Services

  • Cloud Consulting Support
  • DBA Support
  • Quarterly DR Drills & Failover Testing
  • Customized Monitoring & Reporting Services
  • 99.95%
  • 15 mins
  • <4 Hours
  • 4 Hours Per Month
  • 99.95%
  • 15 mins
  • <1 Hours
  • 16 Hours Per Month

Share your cloud support requirements with us today!

With The Cloud Factory Cloud Support Services, you benefit from our reach, proven processes, personalised approach, and extensive expertise in Microsoft Cloud technologies.

About Us

Transforming businesses through industry leading cloud technologies.

Our Location

1, The Factory Building | Vivéa Business Park | Moka | Mauritius

Telephone

+230 433-76-29

Email Address

hello@tcf.cloud | support@tcf.cloud

Recent Events

Our Products

  • Microsoft Azure
  • Disaster Recovery
  • Microsoft Office 365
  • Sharepoint Online
  • Cloud Migration Services
  • Enterprise Mobility + Security

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All rights reserved.